YOUR SECURITY IS OUR PRIORITY #WECARE
we hope you and your family are fine.
The special moment that we have all had to face, far from our relatives, from our freedoms and from nature has given a different value to our priorities and has forcibly changed many of our habits. Now we can think slowly about taking back our daily lives and returning to appreciate what really counts for us. Now, it all depends on us.
In Italy the situation has improved a lot in recent weeks and life is turning to normal step by step. We are pleased to inform you that we can open the doors of Piccola Valle and welcome you from May 5th ensuring you have a fantastic stay in complete safety. At this time the health of all our guests, your families and our team has become our priority! For this reason, our commitment will be to implement the anti-contagion measures provided for our area as well as to the addition of custom measures to ensure maximum security. We try to maintain and offer you all the services that are published on our internet pages, maybe with some little variations due to safety regulations. But we guarantee to keep the quality that characterizes us, so that you spend a holiday in complete relax. Also this year we can offer you a fabulous and carefree stay on Lake Garda!
The health of our guests and that of our employees are the priorities that guide our daily decisions. That is why we have complied with the current regulations on the basis World Health Organization (WHO) recommendations to ensure you a carefree and serene holiday, far from the worries and fears that have characterized our last few months. To that end, we thought to publish our security protocol, which will show you the developments in the current health situation that we are constantly monitoring on several fronts.
All our staff will wear safety devices such as masks and gloves to ensure their own safety and that of our guests.
- Disinfectant gel devices available to guests in various areas of the property.
- Our rooms all have independent entrance with individual garden or terrace, no hallway in common
- Our houses are independent and guarantee a safe privacy
- Our spaces allow guaranteed safe distances in common spaces.
- Plexiglas dividers in the most contact areas, such as reception.
- Ability to check in online before arrival to avoid stops at the front desk.
- Free choice to perform daily cleaning in the rooms or not.
SANITIZATION OF ENVIRONMENTS
Regular ventilation and strict sanitization with adequate equipment of rooms, bars, restaurant and points of contact
Regular disinfection of major contact areas such as switches, handles and doors, counters, etc.
Sigillo Clean Room to indicate that no one had access to the room and houses after the cleaning procedure
BREAKFASTS AND BAR ZONE
Our breakfast area is very large and allow you to maintain the safe distances provided by the current regulations.
In order to be more secure, we will:
- reduce the number of tables to ensure space.
- offer breakfast service in the garden.
- offer breakfast service in the room (on request).
- Breakfast will be served directly by our staff instead of in self-service mode at the buffet.
Under current regulations, and using antibacterial chlorine, we can guarantee the opening of the pool.
FLEXIBLE BOOKING CONDITION
During this period, we apply flexible cancellation conditions without
penalty: up to 14 days before arrival day
The size of our property, with large spaces both indoors and outdoors, allow especially at this time the possibility to distance yourself from other guests without giving up the services offered.
Our staff, who will be subjected daily to temperature measurement before entering service, will be adequately and specifically trained and timely updated to ensure that safety protocols are always in place and in a manner.
We understand that information and security arrangements change every day, and we understand the insecurity that this can create in your holiday planning. We are closely monitoring the development of this situation to give you maximum security.
We are pleased to answer your questions and remove any of your doubts.
We're waiting for you! #SAFETYFIRST#WECARE